Privacy Policy
We at Spicestorm Inc. ("we", "us", "our") respect your concerns about privacy. This Privacy Policy explains how we use any personal data we collect about you and your rights in relation to the information. "Personal data" means any information that identifies you as an individual or is capable of identifying you as an individual. For the purpose of applicable data protection laws, including the General Data Protection Regulation (the "GDPR") and the California Consumer Privacy Act ("CCPA") the data controller is Spicestorm Inc. with email address sweatchiofficial@gmail.com.
Information covered by this Privacy Policy
This Privacy Policy covers all personal data collected and used by us. This includes your name, age, postal address, email address, phone number, credit card number, details of the preferences you express to us, your comments and questions, and technical information from the devices you use to access our website. It also includes information on your body and wellbeing, including height, weight (including information on obesity), body statistics, workouts, mood, meals, nutrition and general health and wellbeing, that you decide to disclose to us on this website or through the use of our app, as well as any pictures that you choose to share with us.
Personal Data we obtain
We (and our service providers) collect this personal data from you when you:
- purchase products or services from us, including a coaching subscription.
- submit any information through this website.
- create an account with us, or otherwise sign up for our services.
- opt in to or otherwise receive marketing from us or our representatives.
- choose to participate in our customer feedback surveys.
- communicate with us via third-party social media websites.
- contact us, correspond with us, or otherwise provide information to us.
We also work closely with third parties (such as business partners and analytics providers) and may receive other personal data about you from those third parties, which we may combine with the information you have provided to us. We process all data we obtain from such other sources in accordance with this Privacy Notice. When you visit our website and/or the app, we (and our service providers) may use cookies and other technologies to automatically collect the following information on you:
- technical information, including your IP address, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times and download errors.
- information about your visit, including the websites you visit before and after our website and products you viewed or searched for.
- length of visits to certain pages, page interaction information (such as scrolling, clicks and mouseovers) and methods used to browse away from the page.
Within our app you may choose to:
- record a fitness activity, for example a run. You must first allow the app to access your location. Then the app will access your location data from the moment you start recording the activity until the moment you stop the recording. To ensure that your full activity is recorded, we need to continue to access the location data if the app is in the background during the activity. You can remove the permission at any time by adjusting your device settings.
- import your history of fitness activities from Apple Health or Google Fit. You must first allow the app to access your data from these sources. We will then use Google APIs to receive the information. Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. You can remove the permission at any time by adjusting your app settings.
How we use the information we obtain
We use the personal data we collect from and about you for the following purposes:
- to set up and manage your online account.
- to provide our services to you, which may include designing tailored meal and workout plans.
- monitoring changes or adaptations in your body to improve your coaching cycle, and to combine information we receive and collect (e.g. from updates you provide on your body transformation) to provide you with a more personalised experience and to make informed decisions about future coaching to best facilitate your improvement. This also provides vital statistics which we use to better understand the efficacy of different approaches to dieting and workouts.
- a history of your fitness activities, including (where eligible) duration, distance, speed, activity type and heart rate, as well as an overview of your fitness progression.
- access to the chat functionality, including a group chat with other clients, where you may post and communicate.
- to provide you with information about our products and services (provided you have either consented to this or we by other means are allowed to reach out to you for marketing purposes).
- to process your payments.
- to keep our website safe and secure.
- to keep an up-to-date suppression list where you have asked not to be contacted, in order for us to not inadvertently re-contact you.
- to notify you of any changes to our services that may affect you.
- to comply with our legal obligations to keep internal (financial) records.
The use of consent for processing of your health data
In order for us to be able to deliver customized meal- and workout plans to you, we may process certain health data provided by you, including information on allergens, information that might reveal obesity or specific injuries or other relevant information related to your physical or mental health status. The legal basis for our processing of your health information is Article 9 2) a cf. Article 6 1) b) of the GDPR, which means that we will ask you for your explicit consent to allow us to process your health data prior to you becoming a client with us.
You may at any time withdraw your consent to us processing your health data. However, you should be aware that if we are prevented from processing relevant personal data, including information on any allergens, information that might reveal obesity or specific injuries or other relevant information related to your physical or mental health status, we will not be able to provide you with our services (customized meal- and workout plans based on your unique needs).
Third Parties, including processing by Lenus eHealth ApS
The security of your personal data is extremely important to us. We do not sell your personal data to any third parties, and we never will. Access to your personal data is only provided to carefully selected third parties, including:
- our service providers who help us to provide our services to you, such as our infrastructure and IT service providers. These include Lenus eHealth ApS and Stripe, who support our business by providing technical infrastructure services, analysing product performance, providing technical assistance and facilitating payments.
- our regulators, or organisations to whom we are required to disclose your personal data by law.
- third parties connected with business transfers, such as in connection with a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal data in a manner consistent with this Privacy Notice.
How long we retain your personal data for
Your personal data will only be stored for as long as necessary for the purposes for which they were collected and only to the extent permitted by applicable laws. When we no longer need to use your information, we will remove it from our systems and records and / or take steps to promptly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).
| Processing purposes | Retention period |
|---|---|
| Management of your account | 36 months after your last activity |
| Delivery of coaching services | 36 months after your last activity (except health information and uploaded pictures, which is only 6 months) |
| Marketing purposes, targeting our product to your needs (including based on a profiling of you and your activities) and customer satisfaction surveys | 6 months after your last activity |
| Mandatory recordkeeping including payments | 60 months after the end of the fiscal year of your last activity |
Any health information as well as uploaded body images will however always be deleted 6 months after your last activity.
Your Personal Data Rights
You have various rights in connection with our processing of your personal data:
- Access. You have the right to request a copy of the personal data we are processing about you, which we will provide back to you in electronic form.
- Rectification. You have the right for any incomplete or inaccurate personal data that we process about you to be rectified.
- Deletion. You have the right to request that we delete personal data that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
- Restriction. You have the right to restrict our processing of your personal data where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose.
- Objection. Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation.
- Withdrawing Consent. Where we process certain personal data on the basis of your consent, you have the right to withdraw your consent, including with regard to direct marketing.
If you wish to exercise one or more of the above rights, please contact us with your request at sweatchiofficial@gmail.com, and include your name, email and postal address, as well as your specific request and any other information we may need in order to provide or otherwise process your request.
How to Contact Us
We are here to help. If you wish to contact us for any reason, please email us at sweatchiofficial@gmail.com.